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TERMS
OF Fulfillment

Last Updated
DEC 9, 2024

At JOHN LUKE INC., we provide comprehensive services through our monthly retainers, which include:

 

Creative Services:

  • This encompasses branding, design, and content creation to ensure your brand stands out in a crowded market.
  • Web Consulting: We offer expertise in website development, optimization, and maintenance to make sure your online presence is both effective and up-to-date with industry standards.
  • Business Consulting: Our strategic advice helps in scaling your business, improving operations, and aligning your business goals with market demands.

Here’s how our retainer plans work:

 

  • Pause or Adjust Your Plan: You have the flexibility to pause your retainer plan every 90 days or adjust it to fit your current business needs. This allows you to scale services as your project demands change.
  • No Refunds for Satisfaction: Please be aware that while you can pause or adjust your plan, we do not offer refunds based on satisfaction. Once services for the month are billed, that amount is non-refundable.
We aim to provide clear, high-quality services that meet your expectations. Our policies are designed to offer flexibility while ensuring we deliver consistent value:

Fulfillment Policies:

  • Refund Policy: Refunds are not available for satisfaction but can be considered for specific service delivery issues.
  • Cancellation Policy: You can cancel or pause your retainer every 90 days if needed.
  • Customer Service: We maintain multiple contact methods for prompt support, including email and phone, ensuring you can reach us when you need assistance.
  • Privacy and Security: Your data and payment information are handled with the highest security standards, ensuring compliance with PCI standards and using HTTPS for all transactions.

OVERVIEW

By choosing JOHN LUKE INC., you’re investing in a partnership that focuses on creative excellence, robust web solutions, and strategic business growth, all tailored to your pace and needs.
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